December 2010
3 posts
6 tags
What's Working in Time Keeping
As commissions and mark-ups dwindle, time sheets and time billing are an important part of agency life these days. Keeping a good record of time incurred against jobs and estimates helps to keep the agency from overrunning the allotted time. To do this, turning in time sheets on a regular basis is mandatory. But many agency managers have trouble getting the team to respond.
One Second Wind...
What's Working in Retail Apps
As the push to take commerce mobile increases, especially among retailers, agencies and their clients need to look at what mobile customers want.
Emarketer reported on a study by Accenture identifying customer preferences for mobile apps designed for use outside the store environment. Customers reported that receiving discount coupons, accessing driving directions to a local...
6 tags
What's Working in Client Relations
Sometimes clients need a little push. Here’s how one Second Wind member is giving their clients the push they need:
“We are an almost 30 year old branding firm. I told my clients, going into their planning and budgeting time to use us or drop us because they were not valuing our input. The results have been amazing. All of our retained clients have stepped up, brought us back...